Check keyGo is right for you, things you need to know before you sign up
Once you sign up for keyGo you must touch in and out for every journey you make - even if you have a season ticket so we know how much to charge you
If you do not touch in or out, this will generate an incomplete journey which we will notify you of by email. If you don't then complete your journey, we will charge a £25 incomplete journey charge
You should set up keyGo using your primary email address or at least one that you check regularly, it is important that we are able to contact you in relation to your account
KeyGo cannot be used on TfL or other train company’s services with one small exception. Find out more about this in the Using keyGo section
First Class fares do not currently apply to keyGo
You must keep your payment card details up to date
If you have added a Railcard to your account, you must carry it with you at all times
How keyGo works
Once you have KeyGo on your Key Smartcard, all your entry and exit taps across the network will be analysed to calculate the best day fare for your journeys based upon the tickets you could have purchased that day, including any Railcard discounts.
KeyGo will then charge the most appropriate ticket(s) for the journeys you made against your nominated payment card.
If you hold a Season ticket or other ticket on your Key Smartcard, KeyGo will only charge you for the journeys you make beyond the ticket's validity.
The best day fare offer is based on tickets that can be bought on the day of travel. keyGo fares are based on paper equivalent tickets defined as Peak, Off-Peak Day, Super Off-Peak Day single, and Day return. This applies to 'Any Permitted', 'Southern only', 'Thameslink only' routes, and Oyster fares for journeys made wholly within the London Zones 1-6.
If you have a Railcard added to your online account, we will take this into consideration, and discount your journeys when the Railcard is applicable.
Where journeys occur within the London zones 1-6, journeys will be Price Matched with the equivalent Oyster fare, Travelcard price for journeys, or National Rail fare that begin or end outside the London area. This includes daily capped fares.
If you do not touch in or out, and do not complete your through your online account, we will charge a £25 incomplete journey charge.
If you have one of the below Railcards, you can have your KeyGo journeys discounted.
HM Forces Railcard
Disabled Persons Railcard*
Jobcentre Plus Discount Card
(*Disabled Persons Railcard discount is only applicable to the Railcard holder. An accompanying passenger would be required to purchase a ticket separately covering the same journey as that of the card holder).
Once registered for keyGo, add the details of your Railcard, and an image of your Railcard, under the Railcard section of your account. The Railcard must belong to the keyGo account holder.
We will verify the information, and approve or reject the application within 5 days. Your keyGo journeys will then be discounted from the date of approval. Don’t forget to carry your Railcard with you at all times.
Use KeyGo on Gatwick Express, Great Northern, Southern and Thameslink services as shown on the KeyGo map. Touch in and out on the card reader as you travel to ensure your journeys are calculated correctly.
KeyGo can also be used on Great Western services between Redhill and Dorking Deepdene and between Warblington and Brighton.
Use KeyGo on Metrobus and Brighton and Hove bus company services in these zones:
Brighton, Hove, Falmer, Shoreham and Southwick
Crawley, Gatwick Airport, Horley, Ifield and Three Bridges
To top up at a Payzone location, you must first have KeyGo activated on your Key Smartcard. You must still have a valid payment card linked to your KeyGo account even if you use Payzone to top up. Visit the Payzone website to find your nearest Payzone retailer.