Help and support

Been delayed by 15 minutes or more?

Claim compensation

Would you like assistance at the station for a future journey?

Book assisted travel

Answers to common questions

Read our FAQs

Refunds and changing your ticket

If you haven’t used your ticket, you may be able to claim a refund.

Report your lost property here and we’ll do our best to get it back to you

If you can’t find what you’re looking for in our FAQs here’s how to contact us