We’re ready and willing to help so if you can’t find what you are looking for below, then just get in touch.
Been delayed by 15 minutes or more?
Would you like assistance at the station for a future journey?
Book assisted travel
Plan your journey, and book tickets online for Thameslink and other journeys nationwide.
Log into your account
If you haven’t used your ticket, you may be able to claim a refund.
Report your lost property here and we’ll do our best to get it back to you
If you have a question here’s how to contact us