The Key Smartcard works tap after tap. If your card is lost or stolen, we’ll block it and replace it free of charge, with all your tickets ready to be used again.
Buy or renew season tickets online so there’s no need to queue. Just tap and go!
Auto Delay Repay notifications
If it looks like you’ve been delayed 15 mins or more we’ll create a claim for you. Simply log into your online account and hit ‘claim’ and tell us how you’d like to be paid.
Is it right for me?
You can add the following tickets to The Key Smartcard.
|Tickets available||Key Smartcard|
|Buy weekly, monthly or annual season tickets online||Yes|
|Weekly, monthly or annual Travelcard season tickets for the Tube, buses, trams, trains and the Docklands Light Railway||Yes|
|Anytime single and return tickets||Yes|
|Off-Peak single and return tickets||Yes|
|PlusBus tickets for traveling in Crawley and Brighton, excluding Newhaven and Seaford stations||Yes|
|KeyGo - Pay as you go on Gatwick Express, Great Northern, Southern and Thameslink||Yes|
How do I use The Key Smartcard
Set up and use your card in 3 easy steps.
- Register for The Key Smartcard and purchase your ticket online in one go
- Your card will arrive in the post
- Buy more tickets as and when you need to. You can load up to 5 tickets onto your card at once.
There is no charge for The Key Smartcard.
Make sure you tap the gate or card reader at the start and end of your journey.
Got some questions? Take a look at some frequently asked questions about The Key Smartcard.
Where can I purchase tickets for my Key Smartcard?
|Ticket type||Buy online||Buy at ticket machines (non Oyster machines only)|
|Annual season tickets and Travelcard season tickets for Tube, buses, London Trains, trains and the Docklands Light Railway||Yes||No|
|Monthly or weekly season ticket||Yes||Yes|
|Anytime single and return tickets||No||Yes|
|Off-Peak single and return tickets||No||Yes|
When you buy a ticket online you must collect it from your chosen station. You can also purchase a ticket from any of our ticket machines outside of London.
*Super Off-Peak tickets are not currently available.
What is KeyGo?
KeyGo allows you to use your Key Smartcard for pay as you go travel on Southern, Thameslink, Gatwick Express and Great Northern services. If you have a season ticket already on your Key Smartcard, we’ll only charge you for travel you take outside of this on KeyGo.
If you add KeyGo to your card, you need to make sure that you tap in and out at the start and end of your trip to avoid being charged a £25 incomplete journey fee.
Automatic Delay Repay
Automatic Delay Repay By tapping in and out with The Key Smartcard, we can work out if you are owed any compensation for travel delays. Find out how in the video below.