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Safety on the railway

Your safety and security is of paramount importance. Our Rail Enforcement Officers and Security personnel work around the clock, looking out for you.

Safety on the railway 

Your safety is our top priority. Our Rail Enforcement Officers and security personnel work around the clock, looking out for you. 

Year-round safety and security

Our safety measures are in place 365 days a year to protect our passengers and staff. Here’s how we keep our railway secure:

a cctv camera

CCTV surveillance

We have CCTV cameras across all stations and trains to monitor activity and ensure passenger safety.

a body camera on a person's shoulder

Body-worn cameras

Many of our frontline staff wear body-worn cameras to enhance security, deter anti-social behaviour, and provide evidence if needed.

Transport police wearing high visibility jackets while standing on a train

Visible security presence

Our security staff regularly patrol stations and trains to provide assistance and maintain a safe environment.

a man standing in front of a help point

Help points

Located across our stations, Help Points connect you directly with someone who can provide assistance, if you’re on a station without staff.

British Transport police free text service 61016

BTP free text service

Text the British Transport Police (BTP) for free on 61016 to report crime, incidents, and safety concerns.

a british transport police vehicle

Partnership with British Transport Police (BTP)

Located across our stations, Help Points connect you directly with someone who can provide assistance, if you’re on a station without staff.

Key tips for safe travel

We're here to support your journey, but these top tips can help you stay safe and prepared while travelling.

  • Stay aware of your surroundings: Be mindful of your environment, especially in crowded areas.
  • Keep emergency contacts handy: Save important numbers like railway helplines and emergency services in your phone.
  • Speak to a member of staff: If you see something suspicious, speak to one of our staff on the station or on the train.
  • Unattended bags: Please don’t leave any unattended luggage on the train or on a station. Always keep your belongings with you. If you see any unattended items, report it to staff or the British Transport Police by texting 61016 or email: first_contact@btp.police.uk
  • Lock your bike: When parking your bike, make sure you lock it with high-quality locks, ideally a minimum of two.
  • Look out for each other: A small act of kindness can make a big difference. If you see someone in need, offer help or notify a staff member.

Together we can make every journey safe

Small actions can make a big difference. By looking out for one another and using the safety resources available, we can create a railway environment that is welcoming, secure, and enjoyable for everyone.

Stay safe, travel smart, and enjoy your journey with Thameslink.

In an emergency, always dial 999

If it is not an emergency, call the BTP on 0800 405040