Thameslink - Mobile app

Q: How can I add my Digital Railcard to the app?

You can purchase and add your digital railcard within the app under the 'Digital Railcards' entry on the main Menu.

Q: Can I use the app to get compensation for train delays?

Yes, the app allows you to submit Delay Repay claims easily if your train is delayed. Simply click Make a Claim and fill out the form in the 'Delay Repay compensation' section.

Q: Is it possible to manage my tickets in the app?

Absolutely! The 'My Tickets' section lets you access, view, and manage all your purchased tickets in one place. If you don’t have any, you can also purchase them from there.

Q: How do I contact customer support through the app?

You can reach our Customer Service team directly from the app’s main Menu, by navigating to the 'Contact Us' section.

Seamless travel starts here

Welcome to the Thameslink Railway mobile app, designed to transform your travel experience. Whether you're commuting to work or exploring new destinations, our app ensures you travel smarter with real-time updates, the best fares, and unparalleled convenience at your fingertips.

Why use our app?

Travel smart with seamless, efficient, and user-friendly features for a better journey.

No hidden fees

We believe in transparency. Our app ensures that you only pay the fare, with no hidden booking fees or surprise charges.

Automatic best fare selection

Get the best value for your journey every time. Our app automatically selects the most cost-effective fare, guaranteeing the best price with no hidden fees.

Personalised journey updates

Stay informed with real-time service alerts. Get updates on your regular routes from the people who know the network best, ensuring you’re always in the loop.

Key features

Get real-time information on your routes with live service updates for London Underground and all National Rail disruptions
Quick access to your most frequent routes via the preferred journeys widget
Digital Railcards now available to purchase in-app
Journey search: find and plan your trips with ease
Fare selection: easily choose from the best available fares
sTickets, the digital Season ticket on your phone, is now available in the app
Payment options: pay seamlessly with Google Pay, Apple Pay, PayPal, eVoucher and traditional card payments.
My tickets: access and manage your tickets in one place
Auto Delay Repay notifications: Get notified as a Key Smartcard holder when you're eligible for compensation due to train delays. You can view and manage your claims easily through your account on the app

Reasons to book direct

No booking fees: Unlike some third-party retailers, Thameslink won’t charge you any booking fees - you’ll only pay for your ticket.
Flexible ways to get your tickets: Choose an eTicket if applicable for your journey, or collect paper tickets at the station.
If your plans change: direct bookings mean you may be eligible to apply for a refund online, through the same account you’ve purchased.

Download the app FREE from the App Store or Google Play

How can I add my Digital Railcard to the app?

Can I use the app to get compensation for train delays?

How does Auto Delay Repay work?

As long as you have a Key Smartcard, all you need to do is to ensure that you tap in and out when you travel. If we are able to determine that you may have been delayed by 15 minutes or more, a claim will be automatically generated for you in your online account. If you have not opted out of receiving auto Delay Repay emails, we will also send you an alert email whenever a claim is generated.

Is it possible to manage my tickets in the app?

How do I contact customer support through the app?

I can't view or load my Key Smartcard tickets. What should I do?

If you're experiencing issues with viewing or activating your Key Smartcard tickets, please try the following steps:

Allow Time for Processing: It may take up to 5 minutes for a newly purchased ticket to become available, and in some cases, up to 15 minutes.
Check NFC Compatibility: Make sure your device supports NFC, as this technology is required to load and view your Key Smartcard.
Verify NFC Settings: For Android devices, ensure NFC is turned on. For iOS devices, confirm that Apple Pay is functioning and your device is running iOS 14 or later.
Position Your Card Correctly: Hold your Key Smartcard against the upper back of your phone for 20 seconds. You may need to move the card slowly to locate the NFC reader.
Restart the App: Try closing the app completely and then reopening it to see if the issue resolves.

These steps should help you resolve any problems with your Key Smartcard tickets. If you continue to experience issues, please contact us for further assistance.

Download our app

Get the most up to date travel information to help you on your journey with real-time, personalised travel alerts. Plus, get the best value as we automatically show you the best fare and don't charge booking fees. Don't take our word for it - here's what our customers say.

Great app

⭐️⭐️⭐️⭐️⭐️ Great App for Stress-Free Travel I’ve been using the Thameslink app regularly, and it’s made my journeys so much easier. Booking tickets is quick, with no extra fees, and I love being able to store them digitally on my phone. The live service updates are accurate, and KeyGo makes travelling effortless without worrying about the right fare. Delay Repay is also super handy and works automatically! The design is modern and easy to navigate, and it’s great having Apple Pay and Google Pay

Android 12 Aug 2025

Easiest app to use

the new app is the easiest app to use among all train companies, with 0 taps needed to show your regular commute

Android 11 Aug 2025

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Plan. Buy. Go! Welcome to the Thameslink app