There are lots of ways to get in touch with us at Thameslink. We might have answered your question already, so check our frequently asked questions first.
Contact us
If you can’t find what you’re looking for in our Frequently Asked Questions here’s how to contact us.
Compensation for a delay
Delayed by 15 minutes or more?
Find out how to claim compensation.
Travel assistance
Need to book help with your journey?
Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.
Lost property
Left something on the train or at the station?
Get involved
Want to meet our managers or get more involved?
Find out more about getting involved.
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
Contact us
Use our online form below and we'll get back to you as soon as possible - we aim to respond within five working days, but at very busy periods it may take us up to 20 working days
What would you like to contact us about?
Phone
To find train times or for any other queries:Call 0345 026 4700
(open 07:00-20:00). We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.
Post
Write to us at:Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB