There are lots of ways to get in touch with us at Thameslink. We might have answered your question already, so check our frequently asked questions first.
If you can’t find what you’re looking for in our Frequently Asked Questions here’s how to contact us.
Compensation for a delay
Delayed by 15 minutes or more?
Find out how to claim compensation.
Need to book help with your journey?
Left something on the train or at the station?
Want to meet our managers or get more involved?
Find out more about getting involved.
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
We are currently experiencing high call volumes. If your query relates to the coronavirus please check for information here first for information on train services and refunds.
PhoneTo find train times or for any other queries:
Call 0345 026 4700
(07:00 to 22:00 every day, except Christmas Day)
PostWrite to us at:
Govia Thameslink Railway
PO Box 10240