Contact us
If you can’t find what you’re looking for in our Frequently Asked Questions here’s how to contact us.
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
Contact us
Use our online form below and we'll get back to you as soon as possible - we aim to respond within five working days, but at very busy periods it may take us up to 20 working days
What would you like to contact us about?
Phone
To find train times or for any other queries:Call 0345 026 4700
(open 07:00-20:00). We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.
Post
Write to us at:
Govia Thameslink Railway
PO BOX 8644
Derby
DE1 9RQ