There are lots of ways to get in touch with us at Thameslink. We might have answered your question already, so check our frequently asked questions first.
If you can’t find what you’re looking for in our Frequently Asked Questions here’s how to contact us.
Need to book help with your journey?
Do you need our Accessible Travel Policy documents in an alternative format, like audio and large print versions? Request our Accessible Travel Policy documents in alternative formats by contacting us:
Email us at email@example.com
Call us on: 0800 058 2844
Textphone: 0800 138 1018
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
If your query relates to the coronavirus please check for information here first for information on train services and refunds.
What would you like to contact us about?
PhoneTo find train times or for any other queries:
Call 0345 026 4700
(07:00 to 22:00 every day, except Christmas Day) Please note that during the Coronavirus Outbreak, our phone contact hours have been temporarily reduced to 08:00 - 18:00
PostWrite to us at:
Govia Thameslink Railway
PO Box 10240