There are lots of ways to get in touch with us at Thameslink. We might have answered your question already, so check our frequently asked questions first.
If you can’t find what you’re looking for in our Frequently Asked Questions here’s how to contact us.
Need to book help with your journey?
Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
Use our online form below and we'll get back to you as soon as possible - we aim to respond within five working days, but at very busy periods it may take us up to 20 working days
What would you like to contact us about?
PhoneTo find train times or for any other queries:
Call 0345 026 4700
(open 07:00-20:00). We aim to answer calls as quickly as possible with most of them answered within 5 minutes. When this is not possible, we may arrange to call you back.
PostWrite to us at:
Govia Thameslink Railway
PO Box 10240