There are lots of ways to get in touch with us at Thameslink. We might have answered your question already, so check our frequently asked questions first.
If you can’t find what you’re looking for in our Frequently Asked Questions here’s how to contact us.
Need to book help with your journey?
Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.
Contact us online
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
If your query relates to the coronavirus please check for information here first for information on train services and refunds.
What would you like to contact us about?
PhoneTo find train times or for any other queries:
Call 0345 026 4700
(07:00 to 22:00 every day, except Christmas Day) Please note that during the Coronavirus Outbreak, our phone contact hours have been temporarily reduced to 08:00 - 18:00
PostWrite to us at:
Govia Thameslink Railway
PO Box 10240