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Last updated: 20:06

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How we're performing

We’re committed to improving your experience with Thameslink with big changes on board, at stations and behind the scenes

Train service punctuality and reliability

We release new on-time results every day. And every four weeks we prepare a more detailed report on our service performance.

See exactly how we're doing

Transparency

We want to be honest and open about how we’re doing. That’s why we’ve put together a collection of handy links to service reports, customer satisfaction information and much more. Get the full picture

Shedding light on our performance plan

Rail passenger numbers

The number of passengers using National Rail has continued to grow, and these latest statistics show the direct impact this growth has had on levels of train crowding in a number of major cities.

View Capacity PIXC Data

Fare evasion

Fare evasion prevention is important. The rail industry loses millions of pounds a year through ticketless travel and fraud money which could have otherwise been re-invested to improve rail services. This is unfair on the vast majority of you who are honest and pay your fares.

We worked alongside other train operators, Transport for London and British Transport Police, to limit ticketless travel to 2.21% in the Department for Transport's most recent survey in July. Fare revenue is paid direct to the Department for Transport. 

Fare evasion ticketless travel figures

  Target figure Actual result
Sep 2017 to Sep 2018  2.5% 2.21%
Sep 2018 to Sep 2019  2.5% 2.11%

 

Department for Transport survey Ticketless travel
November 2018 2.06%
January 2019 2.01%
May 2019 2.16%
July 2019 2.21%