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Our commitments

We know you want a comfortable, reliable and seamless train service. Learn more about what we’re doing to deliver that standard to you.

What we’re aiming for

Over our seven-year franchise, we’re looking to improve every aspect of our customer service experience.

We want to:

  • Modernise the railway to make it easier to use 
  • Improve the reliability and capacity of our trains
  • Make our staff more available on trains and in stations
  • Use new technology to keep passengers informed and simplify ticket buying
  • Improve the on board and station environment

Find out more about our contractual obligations and how we are doing.