Our commitments to a better railway
By focusing on the brilliant basics and collaborating closely with stakeholders, we deliver inclusive, reliable, end-to-end journeys that meet the travel demands of tomorrow.
Working with the Department for Transport and industry partners, we are helping reshape the rail network to bring the benefits of Great British Railways to every passenger.
Find out more about our contractual obligations and how we are doing.
What we’re aiming for
Over our seven-year franchise, we’re looking to improve every aspect of our customer service experience.
We want to:
- Modernise the railway to make it easier to use
- Improve the reliability and capacity of our trains
- Make our staff more available on trains and in stations
- Use new technology to keep passengers informed and simplify ticket buying
- Improve the on board and station environment