Thameslink

Departures
Arrivals
There are also planned engineering works for today Check before travelling
Last updated: 23:41

Outbound
Outbound
Today
Dep
Return
Return
Today
Dep
Passengers

You cannot select more than 9 passengers

You cannot select more railcards than passengers

Add a railcard

Passenger's Charter

Our annual Passenger’s Charter is where you can find the details of our commitments to you and the standards you can expect from us.

Download the Passenger’s Charter

The Passenger’s Charter is available for download as a PDF.

The key areas it covers are:

  • Our commitments to you
  • The standards you can expect from us
  • Our performance targets and where to find information on our performance
  • How we will compensate you if things go wrong
  • How to plan your journey
  • How to contact us with your suggestions or concerns so we can improve our services
Download Passenger's Charter