Luggage

Luggage on our trains

You can bring up to 3 pieces of luggage with you on all our trains, provided you can carry it yourself and store it safely. Some items may come with an additional cost, and some items are not allowed on trains.

You’ll need to carry your own luggage, but if you’re disabled or have restricted mobility our Passenger Assist service can support you.

Storing your luggage

Please be considerate of other passengers by keeping aisles, doorways and designated spaces clear throughout your journey.

Where available, larger items should be placed in the luggage racks provided. Smaller bags can be stored in the overhead racks or underneath your seat.

For everyone's safety, luggage must not:

• block doorways or aisles, as this can cause train delays and safety issues

• obstruct access to seats or emergency equipment

• be left in wheelchair spaces, cycle areas or other designated spaces

• inconvenience other passengers

• be left unattended at a station or on a train

If the train is particularly busy, you may be asked to reposition your luggage or keep it with you. You may find it helpful to travel with luggage during quieter times.

Travelling with luggage to and from Luton Airport or Gatwick Airport

If you're travelling to or from Luton Airport or Gatwick Airport, please allow extra time to board and leave the train with your luggage, particularly during busy periods.

Please use the dedicated luggage storage areas where available and keep gangways and doors clear so that other passengers can board and alight safely.

Looking after your belongings

You're responsible for your luggage throughout your journey.

Please keep your belongings with you at all times and never leave luggage unattended at stations or on board trains. Unattended items may be treated as suspicious and could be removed or destroyed in line with security procedures.

Before leaving the train, check that you've taken all of your belongings with you.

If you leave something behind, please visit our Lost Property page for information on how to report it.

Step-free access

If you're travelling with heavy luggage, it's worth checking whether your departure and destination stations have step-free access before you travel. Station information pages provide details of lifts, ramps and other accessibility features.

Assisted travel and luggage Help with luggage for disabled, injured, or older customers Our Assisted travel team can arrange for someone to give you a hand when you travel with us. Luggage should be packed properly and be a reasonable size, shape and weight. Staff must be able to manage the items safely. What luggage we can help you with: one item of hand luggage up to two items of luggage Each larger item should: weigh no more than 23kg measure no more than 30cm × 70cm × 90cm Unfortunately, our staff can't assist with heavy bags, luggage that exceeds these limits, or carry luggage beyond the station. Wheelchairs and mobility scooters on our trains Find out about bringing wheelchairs and mobility scooters on our trains. Book assistance in advance If you require assistance, we recommend booking Passenger Assist before you travel so we can make the appropriate arrangements.

Luggage that is not permitted on trains

The following luggage items are not permitted on trains:

• Items larger than 1 metre in any dimension that you cannot carry without assistance. This includes canoes, hang-gliders, large furniture and large musical instruments

• Surfboards

• Motorcycles, mopeds, motor scooters, and motorised cycles

• e-scooters, e-unicycles, e-skateboards and hoverboards. Please check our cycle policy for more information

• Any animal or article which may cause inconvenience to passengers due to its size or behaviour. For more information on travelling with animals, see train travel with pets

Additional luggage charges

There may be additional luggage charges if any of the following apply:

• You’re bringing more than 3 items
• Your luggage occupies seats which are needed for passenger use
• Your luggage is larger than 1 metre in any dimension

Travelling with bikes

Many services allow bicycles on board, although restrictions may apply to non-folding bikes during busy periods. Please check our cycle policy before travelling.

Left luggage

Left luggage facilities are available at some airports and stations. As facilities vary by location, please check luggage storage facilities before you travel.

Lost luggage

If you have left something on a train or at a station please view our Lost Property page for more information.

Top tips for travelling with luggage Store larger items in luggage racks wherever possible. Keep valuables, medication and important documents with you. Travel with luggage you can comfortably carry yourself. Label your bags with your name and contact details. Allow extra time to board and leave the train if you're travelling with several bags or large suitcases. Before leaving the train, check the luggage rack, overhead shelf and under your seat for any belongings.