The previous rail service
For a number of weeks after the timetable change in May, the level of service our Great Northern and Thameslink customers experienced fell far below the standard that we expected to deliver. On behalf of Network Rail, ourselves and the rail industry we apologise unreservedly for this.
It was the biggest timetable change ever and four times bigger than industry processes had coped with before.
We anticipated some degree of disruption to services while we made the huge changes in operational processes that the new timetable required.
However, the impact of the late delivery of the timetable by Network Rail has been significantly more disruptive than we expected and only a few days before launch, it was determined that there was a mismatch between the final timetable and the required route knowledge skills of drivers.
As a result of this disruption, we introduced an interim timetable on Sunday 15th July which is delivering a more consistent and more reliable service.
We still believe that the intended May 2018 timetable will bring huge benefits to you, so once the current interim timetable is bedded in, we will look to introduce more services to complete the intended May 2018 timetable and we will keep you informed at every step along the way. Please be assured that we are doing all we can to bring this about as swiftly as possible.
Again, we apologise wholeheartedly for the issues have experienced across the network since May.
Further Thameslink Monday to Friday services will be brought online throughout September 2018.
A list of these services is shown below. For full details of intermediate calling points, please plan your journey using the journey planner at nationalrail.co.uk
From Monday 3 September 2018
06:07 St Albans City to Sutton
07:46 Sutton to St Albans City
09:22 St Albans City to Sutton
10:49 Sutton to St Albans City
15:52 St Albans City to Sutton
17:19 Sutton to St Albans City
From Monday 10 September 2018
07:01 Mill Hill Broadway to Luton
07:46 Luton to Gillingham (Kent)
16:00 Gillingham (Kent) to Luton
From Monday 17 September 2018
06:41 Three Bridges to St Albans City
08:22 St Albans City to Sutton
09:49 Sutton to St Albans City
17:35 London St Pancras International to Gatwick Airport
From Monday 24 September 2018
06:57 Cambridge to London King’s Cross
08:36 London King’s Cross to Welwyn Garden City
17:02 Welwyn Garden City to London King’s Cross
17:51 London King’s Cross to Cambridge