If you have been affected by industrial action, we’re very sorry for any disruption to your plans. Please see our FAQs that explain what options may still be open to you including:
You can apply for these up to 28 days after your planned or completed date of travel (see dates below). These options are only available for strike dates, not for days after. |
Industrial action
The information on this page is correct as of 5 June and is always subject to change so please check back before you travel.
FAQs
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Which dates are there strikes in May and June?
Is there any other Industrial Action in May and June?
Why do you need to run an amended timetable between Monday 15 and Saturday 20 May, and on Thursday 1 June?
As you're operating less trains on the Brighton Mainline on Saturday 13 May, from Monday 15 to Saturday 20 May inclusive, and on Thursday 1 June, can I use my 'Southern Only' ticket on a Thameslink train or my 'Thameslink Only' ticket on a Southern train?
I no longer want to travel on a strike day, what are my options?
I want to travel on a different day to the strike days, what are my options?
I want to travel on a different day to the strike days that isn't one of the dates mentioned above, what are my options?
I still need to travel on a strike day, what do I need to do?
Will there be replacement buses on the strike days?
Will my ticket be valid on another Operator’s services on the strike days?
Will there be First Class seats available on the strike days?
Can I use my car park season ticket in another car park on the strike days?
Will I be able to take my bike on your trains on strike days?
Can I still buy Advance tickets for the strike days?
Assisted travel
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How are you supporting disabled customers to travel on strike days?
Can I book Assisted Travel if it takes place on a strike day?
On strike days, can I get assistance for my journey without having to book it?
I have Assisted Travel booked for a strike day, will my booking go ahead?
Will you be arranging alternative accessible transport on strike days?
Compensation
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As a Season Ticket holder, if I did not travel on a strike day, can I claim compensation?
If I travelled on the RMT strike day 13 May, or are planning to travel on 2 June (RMT strike day) can I claim compensation?
On the days where ASLEF have advised their members not to work non-contractual overtime (Saturday 13 May, Monday 15 to Saturday 20 May inclusive, Thursday 1 June) and there is an amended service, can I claim compensation?
Refunds
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Can I get a refund if I do not travel on the strike days?
Anytime, Off-Peak and Super Off-Peak tickets
Advance Tickets
Season and Flexi Season tickets
Carnet Tickets
Rover Tickets
DaySave Tickets
Carpark Tickets
Oyster Tickets
How do I get a refund?
If you bought your ticket from us, we can process your refund.
For paper and eTickets and smartcards, please use our online refund form.
Alternatively, for paper tickets and smartcards you can also visit one of our Ticket Offices for assistance.
If you bought your ticket from another retailer or train company, you will need to contact them to request your refund.