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Last updated: 17:58

Industrial action

The information on this page is correct as of 5 June and is always subject to change so please check back before you travel.

If you have been affected by industrial action, we’re very sorry for any disruption to your plans. Please see our FAQs that explain what options may still be open to you including:

  • Applying for a refund and
  • For Delay Repay compensation, which you may qualify for even if you did not travel, as well as being able to claim if you travelled and your journey was delayed by 15 minutes or more

You can apply for these up to 28 days after your planned or completed date of travel (see dates below). These options are only available for strike dates, not for days after.

There are currently no dates planned for Industrial Action.

Please see our FAQs below for details around compensation that you may be entitled to following the most recent strike dates.


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Assisted travel

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How do I get a refund?

If you bought your ticket from us, we can process your refund.

For paper and eTickets and smartcards, please use our online refund form.

Alternatively, for paper tickets and smartcards you can also visit one of our Ticket Offices for assistance.

If you bought your ticket from another retailer or train company, you will need to contact them to request your refund.