New Cross Gate to West Croydon

Yes. You can take up to two domestic pets (dogs, cats and other small animals) on board our services.

Please review the conditions and guidelines you must follow when travelling with pets before you plan your journey.

Yes, you can bring luggage on board our services.

Please use luggage racks or overhead storage if it’s available, and leave plenty of time to get your bags before you need to get off the train.

Further details, including assistance, is included on our luggage page.

Seat reservations are not available on Thameslink services. You can simply choose any available seat when you board the train. If you're travelling during peak hours, we recommend arriving early to secure a seat.

Yes, you can bring a bicycle on Thameslink trains. However, bicycles are only allowed on certain trains, and there may be restrictions during peak hours.

You don’t need to book a bike space in advance, but please ensure your bike doesn't obstruct aisles or doors.

If the train is busy, you may be asked to wait for a less crowded service.

For further information please view our cycle policy.

Yes, most Thameslink trains are equipped with free Wi-Fi and charging points. You can stay connected during your journey and charge your devices at the dedicated power sockets. Keep in mind that Wi-Fi speeds may vary depending on the area you're travelling through.

Yes, Thameslink trains and stations are equipped with accessible facilities for passengers with reduced mobility. This includes step-free access to platforms, dedicated spaces for wheelchairs and mobility scooters, and accessible toilets on most trains.

If you need assistance during your journey, our staff are available to help. It's always a good idea to let us know in advance if you need special assistance.

Contact our assisted travel team to book assistance, and find out more about support during your journey.

No, Thameslink does not offer quiet coaches on its services.

If you're travelling within the next two hours and would like an indication of how busy your train may be, you can check your journey on our Live Departure Boards and look for the colour-coded seat availability symbols.

For additional information and travel resources, please visit our ‘support while you’re travelling’ page.

Thameslink trains do not have onboard catering services, but you can bring your own food and drink on the train.