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Last updated: 11:51
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On Track app

Enjoy smart, fast and easy train assistance right on your phone with our free On Track app. Get tailored live updates, nationwide journey planning and more.

Helping your journey on Thameslink

With On Track, the information you want is there right when you need it.

It’s the fastest way to get live service updates and train times. Just personalise your dashboard with your favourite journeys and get the info you need at a glance every time you open your app.

You also have easy access to our journey planner, online ticket store, Delay Repay claims and much more.

And the app covers more than just Thameslink. It’s powered by data from National Rail Enquiries and Transport for London, making it as comprehensive and useful as possible.

You can now use our app to load your ticket to the Key Smartcard, then tap your card to the back of your Smartphone.

Download it FREE from the App Store or Google play

Download our app                  Download our app

Saving you time and trouble 

Here are some of the other things On Track can help you with:

  • Load tickets straight onto your Key Smartcard by tapping the card onto your phone after purchase
  • Use our national journey planner with fewer steps, delivering faster results
  • Buy train tickets on the go and collect at the station
  • See live departure and arrival boards for all UK rail stations
  • See your route on an interactive map, with stops and interchanges clearly marked
  • Check all station facilities including mobility access
  • View station location on a map, relative to your location
  • Get one-touch contact for Thameslink's customer service team by email, phone and Twitter
  • See your ticket details all in one place with TicketWallet
  • Apply for the key smartcard
  • Search for car parks more easily

What our customers say

“I love all the personalisation. Feels more like my app than other travel apps”
J. Bruce

“As a free app it knocks the socks off anything out there” 
Steven Dinnage, Brighton

“Love that the app will link to buy tickets from my searches – no longer need to use two apps” 
C. Nunn, Scarborough

“The app has everything that I need” 
John Wright, Southern customer

“I love that most of the time I’ll be able to open the app and not tap anything”
Matt Walt, London

Video guides

How to check the progress of your current journey
Adding a railcard
Removing information from your dashboard

Frequently asked questions

Here are some answers to common questions about the On Track app.

How can I get the app?
Search 'Thameslink' in the Apple App Store or on Google Play.
How much will the app cost to download?

Nothing, the app is absolutely free.

Why isn’t there an app for other Smartphones such as Windows and BlackBerry?

We are looking at the possibility of other apps. In the meantime, please use our mobile site with these devices.

What if I cannot get the app to work?

Please contact our customer services team on 0345 026 4700.

What if I have some comments or feedback on the app?

We would love to hear your feedback. 

You can contact us directly through the app by using the customer services menu option. Or you can call our customers services team at 0345 026 4700 or leave feedback in either of the app stores.

Can I plan journeys and buy tickets for stations and journeys outside of Thameslink?

Yes, you can plan and buy tickets for any journey in the UK, with no commission charges.

Can I pay for car parking and claim Delay Repay through the app?

Yes you can. Please follow the menu options for car parking and customer services respectively.

How do I add a railcard?

Once you have planned a journey, select the three dots on the top right of the screen to see more options. You will see an option to ‘add a railcard’.

Please note that once a railcard is selected, all prices displayed in the app will reflect the railcard discount. Railcards will automatically apply to all journeys planned subsequent to selecting a railcard. 

To remove a railcard, repeat the steps above and select ‘none’ on the railcard screen.

How do I select specific train operators for journeys?

Once you have planned a journey, select the three dots at the top tight of the screen to see more options. Select ‘edit a journey’, followed by the ‘prefer Thameslink trains’ option.

This will only apply to the specific journey you are planning and will not automatically apply to future planned journeys. You will need to follow these steps for each journey you plan.

Where do I find out which operator is running a service?

Once you have planned a journey and selected your preferred train and time, you will see each section of the journey beneath a map. 

Click into the specific leg or stage of the journey and you will see the name of the train operator at the top of the screen, above the stops on that stage of your journey.

How can I find out how to get to a station?

Select the menu option by swiping left or tapping the yellow/green menu icon at the bottom left of most screens. 

Select station information from the menu and chose the station you wish to find. By clicking on the map at the top of this screen you will be able to see your own position in relation to the station you have selected. 

Please note: for this feature to work, you will need location services turned on within the app. To check if location services are on go to settings, privacy, location services and select on for the app (iOS only).

How do I personalise my dashboard?

You can personalise your dashboard by removing widgets, adding or deleting information within widgets or re-ordering your widgets. 

To re-order items within your dashboard select the eye icon in the top right corner of the screen. This allows you to re-order or hide any widgets. 

To update an individual widget select the cog in the top right corner of the widget, where you can add, delete or re-order information.

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