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Last updated: 09:55
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Listening to you

We’re always keen to hear what you think about Thameslink services, and we make sure all your feedback’s heard.

What we do with your feedback

We review every single comment we receive, and those that need action are passed on to the right manager straight away.

Find out more about how our feedback process works.
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Customer Cabinet

Connect on big ideas

The North Customer Cabinet is a forum where passengers and Thameslink staff can get together and give advice and recommendations on customer strategy, and collaborate on practical initiatives for improvements.

Have your say on how we can improve Thameslink services.

Passenger Panel

Have your say online

We’re inviting all customers to join our Passenger Panel: a password-protected area of the website where you can voice your opinions and provide feedback on topics including our timetable, how we operate at stations and how we can improve our customer service.

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Access Advisory Panel

We're working to make our services more accessible

Our Access Advisory Panel  is a forum for passengers and frontline staff to collaborate on advice and recommendations for improving the experience of passengers with accessibility needs.

Interested in joining the Access Advisory Panel? Click for more info.

Other ways to have your say

Got a question or comment?

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