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First Class claim form

If you experienced any issues with the First Class accommodation, you may be eligible to claim.

From the 29 June until the 15 July all peak time first class services on the Thameslink and Great Northern routes have been declassified. If you hold a first class season ticket you can claim individually for the journeys you have made using the form below or claim for all your affected journeys in a single application using the First Class Season ticket form.

First Class Season ticket form

We will need a copy of your ticket and the times of train you travelled on. Your claim can only be paid with a cheque or rail travel vouchers you can exchange for cash at one of our managed stations.

Your claim may take up to 20 working days to process and you should aim to apply for your refund within a reasonable time.

Please use the form below to claim compensation for your journey.

Please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each.

Your details

Your journey

Please note all claims are validated against our train running information records. Claims must be made within 28 days of your journey

Your personal details will be held by the Go-Ahead Group on behalf of Thameslink. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you. 

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