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Thameslink

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First Class claim form

If you experienced any issues with the First Class accommodation, you may be eligible to claim.

Sometimes we may be unable to provide First Class accommodation as advertised in our timetable. If you hold a First Class ticket and the train you travel on does not have First Class accommodation as indicated in our current timetable, we will refund the difference between Standard and First Class fares for the affected journey. This also applies if First Class is declassified due to major disruption.

For season ticket holders, compensation is based on the proportional daily cost, using the same calculation as above.

Please submit your claim within 28 days of the incident. Please complete the form below, ensuring you attach a scan of your ticket(s) which does not exceed 1MB.

Please note all claims are validated against our train running information records.

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Your personal details will be held by the Go-Ahead Group on behalf of Thameslink. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you. 

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