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Last updated: 04:50
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Good customer service

Customer service is really important to us at Thameslink, and we pride ourselves on how our people deliver this every day.

If you have received excellent service please take the time to recognise our people by completing this form.

Please note this form is for good customer service only. If you wish to make a complaint, please see our complaints handling procedure.

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Your personal details will be held by the Go-Ahead Group on behalf of Thameslink. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.