Help if you need a seat

Do you struggle to stand on the train, but feel awkward asking someone to give up their seat?

If you’re pregnant, disabled, over 65 or have a child under 3 or baby on board you could be entitled to priority seating.

There are priority seats on all of our trains, usually near the doors and marked with a ‘P’ sign.

Simply show your Priority Seat Card to someone sitting in one of these seats to make it clear you need it.

How do I apply for a Priority Seat Card?

Fill in this form and send it to us at the address below.

Apply for a priority card form (pdf)

Do I need to send supporting documents?

Yes, there's a couple of things we need from you. You’ll need to include some proof of your address – like a utility bill – and evidence of why you need priority seating, such as a doctor’s note.

See the list of documents to send with your application.

Where do I send the form and documents

To apply simply email priorityseatcard@gtrailway.com attaching a completed form, supporting documents and a colour scan of your passport photos. Alternatively you can post it to us at:

Priority Seat Card Application
Customer Services
Govia Thameslink Railway
2nd Floor, Monument Place
24 Monument Street
London EC3R 8AJ

Telephone: 0800 058 2844
Textphone: 0800 138 1018

Need to know more?

See if you qualify for a Priority Seat Card and read our frequently asked questions.