Taxis to the station
If you’re coming by taxi, we make things easy for you – you’ll usually find drop-off and pick-up points with dropped kerbs near the station entrance. While most stations have dropped kerbs and step-free access to the platform, not all do.
If you find it hard to get around then it’s worth checking our station information to see if your station offers step-free access.
Hiring a taxi from the station
There are taxi ranks at a lot of our stations. And if you don’t see a taxi waiting, there are phone numbers for local taxis on posters at the station. Drivers using our taxi ranks must offer you an accessible taxi if you ask for one.
You shouldn’t have to wait more than 20 minutes for a taxi from the rank. You could have a longer wait during rush hour or very busy periods.
Help getting to and from the station
We can give you a hand getting to your train from the taxi rank or drop-off point if you’re disabled. We recommend you book assisted travel in advance so we can arrange for someone to help.
We can also help you get a taxi if the station you want to travel from doesn’t have step-free access. The taxi will take you to an accessible station where you can catch your train.