Emergency procedures
Our team members are well trained in what to do if there is an incident on your journey.
The driver, conductor or another employees on board the train will tell you what you need to do. They will do everything they can to help everyone on board and make sure you’re all safe.
If you’d like to know more, check the emergency information posters on our trains, or contact our Customer Services team.
Disabled people and emergencies
In an emergency, you should tell a train employee or another passenger if you’d find it hard to get off the train.
We’ll advise you what to do and make sure someone comes to your aid.
We will work with the emergency services to get you off the train safely if you’re in any danger.
Speak to our Assisted Travel team if you’d like to know more about our emergency procedures for disabled people:
Telephone: 0800 058 2844
Textphone: 0800 138 1018