Have special travel needs? Book assisted travel support in advance, and we’ll be on hand to help.
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If your query relates to the coronavirus please check for information here first for information on train services and refunds.The health and wellbeing of our passengers and our staff is always our priority. The government advice is that all non-essential travel and contact with others is important to stop the coronavirus spread. Due to possible disruption of services we would encourage you to contact us before you travel if you need assistance and your travel is essential.
Please also see the National Rail Enquiries FAQ on the coronavirus. |
Need to book assistance for your next journey? Wondering how to get assistance quickly and easily? Use our simple online form below to book travel help. Whatever your travel needs, we’re happy to help you through the station and aboard your train.
Give us a few details about your travel plans – ideally 24 hours in advance if possible – and we’ll make the arrangements for you.
Got a question or need to travel sooner?
Give us a call:
Telephone 0800 058 2844
Textphone 0800 138 1018
Your personal details will be held by the Go-Ahead Group on behalf of Thameslink. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.
When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.