Need to book assistance for your next journey? Wondering how to get assistance quickly and easily? Use our simple online form below to book travel help. Whatever your travel needs, we’re happy to help you through the station and aboard your train.
Give us a few details about your travel plans – ideally 24 hours in advance if possible – and we’ll make the arrangements for you.
Got a question or need to travel sooner?
Give us a call:
Telephone 0800 058 2844
Textphone 0800 138 1018
Your personal details will be held by the Go-Ahead Group on behalf of Thameslink. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.