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Book assistance for your journey

Have special travel needs? Book our assisted travel support Passenger Assist in advance, and we’ll be on hand to help.

Coronavirus Information for assisted travel

The majority of passengers travel on our network without booking assistance. If you do wish to book assistance our call centre is of course happy to help you when planning your journey.

If you are travelling with another train operating company for part or all of your journey, we recommend that you pre-book assistance. You can use our call centre for booking assistance with other train companies.

Please ensure you check out the coronavirus information page for important information and updates.

Please also see the National Rail Enquiries FAQ on the coronavirus.

Need to book assistance for your next journey? Wondering how to get assistance quickly and easily? Use our simple online form below to book travel help. Whatever your travel needs, we’re happy to help you through the station and aboard your train. 

Give us a few details about your travel plans and we’ll make the arrangements for you.

Got a question or need to travel sooner? 
Give us a call:
Telephone 0800 058 2844
Textphone 0800 138 1018

Our assisted travel helpline is open every day from 8am - 10pm, except on Christmas Day.

Do you need our Accessible Travel Policy documents in an alternative format, like audio and large print versions? Request our Accessible Travel Policy documents in alternative formats by contacting us:

Email us at
Call us on: 0800 058 2844
Textphone: 0800 138 1018

Your personal and journey data will be gathered and held within the assisted travel booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf. If you do not wish for your data to be shared please call us.

When you book after 10.00pm we will respond as soon as possible after 8.00am the next day.

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Your personal details will be held by the Go-Ahead Group on behalf of Thameslink. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.