When to book assistance
Need to book assistance for your next journey? Wondering how to get assistance quickly and easily? Use our simple online form below to book travel help. Whatever your travel needs, we’re happy to help you through the station and aboard your train.
If you're booking a journey for the first time in a while and would like to talk it through, please call our Assisted travel team.
Give us a few details about your travel plans and we’ll make the arrangements for you.
Got a question or need to travel sooner?
Give us a call:
Telephone 0800 058 2844
Textphone 0800 138 1018
Our assisted travel helpline is open 24 hours a day, except on Christmas Day.
Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.