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Have special travel needs? Book assisted travel support in advance, and we’ll be on hand to help.

If your query relates to the coronavirus please check for information here first for information on train services and refunds.

The health and wellbeing of our passengers and our staff is always our priority. The government advice is that all non-essential travel and contact with others is important to stop the coronavirus spread.

Due to possible disruption of services we would encourage you to contact us before you travel if you need assistance and your travel is essential.

  • Telephone: 0800 058 2844
  • Textphone: 0800 138 1018

Please also see the National Rail Enquiries FAQ on the coronavirus.

Need to book assistance for your next journey? Wondering how to get assistance quickly and easily? Use our simple online form below to book travel help. Whatever your travel needs, we’re happy to help you through the station and aboard your train. 

Give us a few details about your travel plans – ideally 24 hours in advance if possible – and we’ll make the arrangements for you.

Got a question or need to travel sooner? 
Give us a call:
Telephone 0800 058 2844
Textphone 0800 138 1018


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