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Travel help

At Thameslink, we want to make travel easier for all our passengers. 

It's important that our services work for everyone, which is why we offer travel assistance to anyone who needs it. Whether you have accessibility needs, want to find a less crowded service or need an alternative route to your destination, we're here to help.

Need specific travel information? Take a look at the links below for detailed advice that will help you get from A to B.

Assisted travel

We want to make rail travel easier with our assisted travel scheme Passenger Assist, for passengers with disabilities, trouble communicating, or difficulty getting around. Here we explain how to get in touch with us to arrange any travel assistance.

Access Advisory Panel

Our volunteer Access Advisory Panel works to improve Thameslink services for passengers with accessibility needs.

Find out more

Get a Disabled Persons Railcard

See if you can get a 1/3 off for you and a friend