Why we use this scheme
When a small percentage of people travel without paying, it adds up – the railway loses an estimated £500m every year through ticketless travel and fraud. That’s a lot of money that could be spent for maintenance, staff and improvements. And it’s very unfair for our honest, paying passengers.
We are committed to making sure that all passenger journeys made with us are paid for.
How much is a Penalty Fare?
A Penalty Fare works out to either £20 or twice the full single fare to the next station at which your train stops (whichever is the greater amount).In addition, if you choose to continue on the train after paying the Penalty Fare, you may be charged the full single fare to your destination station.
When can I be charged with a Penalty Fare?
You may have to pay a Penalty Fare if you:
- Travel without a valid ticket
- Are unable to produce an appropriate Railcard for a discount ticket
- Travel in First Class accommodation with a Standard ticket
- Are aged 16 or over, travelling on a child rate ticket
- Travel beyond the destination on your ticket.
More about Penalty Fares
We’ve prepared a leaflet with a full explanation of Penalty Fares along with a map that shows the stations that are exempt from this scheme.
Penalty fares overcharging
If you were issued with a penalty fare of more than £20 between 1st April 2018 and 31st July 2019 and have proof of the penalty fare issued, please contact us at firstname.lastname@example.org.
The penalty fares were issued for the correct reason - to passengers travelling without a valid ticket - but a small proportion of passengers issued with a penalty fare of more than £20 over this period may have been overcharged.