We know plans can change…
Your meeting gets cancelled the day before you go. Or you book a romantic weekend away in Brighton and your partner catches a bad case of the flu.
Plans can change, and it’s fine to change your mind - and we’ll give you your money back when you do.
We want you to book your paper tickets with us with the peace of mind that you can get your money back if you have a change of heart.
When you book with us online, you can get a full refund on most paper tickets if you decide not to travel.
You don’t need to give us any reason or tell us why you’ve changed your mind.
If you book online but don't collect your paper tickets, you can now simply login to your online account and we'll give you your money back.
We’ll refund you using the same payment method you used to buy your paper tickets, and we aim to process all refunds within ten working days.