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On Track app

Enjoy smart, fast and easy train assistance right on your phone with our free On Track app. Get tailored live updates, nationwide journey planning and more.

Helping your journey on Thameslink

With On Track, the information you want is there right when you need it.

It’s the fastest way to get live service updates and train times. Just personalise your dashboard with your favourite journeys and get the info you need at a glance every time you open your app.

You also have easy access to our journey planner, online ticket store, Delay Repay claims and much more.

And the app covers more than just Thameslink. It’s powered by data from National Rail Enquiries and Transport for London, making it as comprehensive and useful as possible.

You can now use our app to load your ticket to the Key Smartcard, then tap your card to the back of your Smartphone.

Download it FREE from the App Store

Download our app

Saving you time and trouble 

Here are some of the other things On Track can help you with:

  • Load tickets straight onto your Key Smartcard by tapping the card onto your phone after purchase
  • Use our national journey planner with fewer steps, delivering faster results
  • Buy train tickets on the go and collect at the station
  • See live departure and arrival boards for all UK rail stations
  • See your route on an interactive map, with stops and interchanges clearly marked
  • Check all station facilities including mobility access
  • View station location on a map, relative to your location
  • Get one-touch contact for Thameslink's customer service team by email, phone and Twitter
  • See your ticket details all in one place with TicketWallet
  • Apply for the key smartcard
  • Search for car parks more easily

What our customers say

“I love all the personalisation. Feels more like my app than other travel apps”
J. Bruce

“As a free app it knocks the socks off anything out there” 
Steven Dinnage, Brighton

“Love that the app will link to buy tickets from my searches – no longer need to use two apps” 
C. Nunn, Scarborough

“The app has everything that I need” 
John Wright, Southern customer

“I love that most of the time I’ll be able to open the app and not tap anything”
Matt Walt, London

Video guides

Frequently asked questions

Here are some answers to common questions about the On Track app.