PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
TERMS OF WEBSITE USE
OTHER APPLICABLE TERMS
- Use of credit or debit cards to make payments on our site are subject to your card issuer’s terms and conditions.
If you purchase tickets from our site, those tickets are subject to the National Rail Conditions of Travel. You are strongly advised to read those conditions which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations. Once you have received your tickets it is your responsibility to check that the tickets issued are accurate. We are only responsible for issuing tickets in accordance with your instructions.
INFORMATION ABOUT US
THAMESLINKRAILWAY.COM, SOUTHERNRAILWAY.COM and GATWICKEXPRESS.COM are sites operated by GOVIA THAMESLINK RAILWAY LTD ("We"). We are registered in England and Wales under company number 07934306 and have our registered office at 3rd Floor, 41-51 Grey Street Newcastle Upon Tyne, NE1 6EE.
We are a limited company.
CHANGES TO THESE TERMS
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
CHANGES TO OUR SITE
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
ACCESSING OUR SITE
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site at any time and the rail services referred to on our site are geographically limited. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
YOUR ACCOUNT AND PASSWORD
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by calling 0345 026 4700.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
NO RELIANCE ON INFORMATION
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site. If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
YOU ACKNOWLEDGE THAT YOU WILL BE FINANCIALLY RESPONSIBLE FOR ANY BOOKINGS, WHICH ARE MADE THROUGH OUR SITE USING YOUR ACCOUNT DETAILS AND FOR ALL REASONABLE AND FORESEEABLE LOSSES, WHICH WE SUFFER AS A RESULT OF YOUR BREACH OF THESE TERMS OR NEGLIGENCE WHEN USING THIS OUR SITE (INCLUDING WHERE YOU DELIBERATELY OR NEGLIGENTLY LET OTHERS USE YOUR ACCOUNT). YOU SHALL NOT DISCLOSE YOUR PASSWORD OR ACCESS DETAILS TO OUR SITE TO ANY OTHER PERSON. IF YOU DO YOU WILL BE IN BREACH OF THESE TERMS AND RESPONSIBLE FOR ALL LOSSES THAT ARISE AS A RESULT OF THE MISUSE OF YOUR ACCOUNT.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
MONEY BACK GUARANTEE
We operate a money back guarantee on certain tickets. Refunds will depend on the type of ticket and conditions applicable to it and may not be available for certain ticket types*. Please see below for details of which tickets. You can apply for a refund up to 28 days after the expiry of the unused ticket. This will incur a £10 charge*.
*If you book an Anytime, Anytime Day, Off-Peak, Off-Peak Day, or Super Off-Peak Day ticket online, you can cancel your journey and receive a refund without the normal £10 administration fee. This is only valid for tickets purchased online with “Ticket on Departure” as the delivery option, where the tickets have not been collected.
Money Back Guarantee does not apply to any tickets purchased on the key smartcard.
Money Back Guarantee does not apply to Advance tickets.
LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact us.
THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
MODERN SLAVERY ACT
Our Slavery and Human Trafficking statement is available to view here.
To contact us, please contact customer services.
Thank you for visiting our site.