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Lost property

Lost something on a Thameslink train or station? Report your lost property here and we’ll do our best to get it back to you

Please note: we will be reducing the hours our lost property office until further notice, as follows:

Opening Hours

Monday to Friday 08:00 to 15:00

We will continue to receive items, process them and contact customers. During this time we will also extend the time that we keep your item.

About your lost item

To help us find your lost item, please give us a few details using this online form below. 

If we find something that matches the description of your lost item, we’ll contact you. You can then arrange to collect it from our lost property office at City Thameslink station.

You can collect lost property anytime from 8.00am until 3:00pm Monday to Friday. A small fee will be payable when collecting your item; the fee depends on the item’s value.

Travelling on a Thameslink service on the Southern route?

 Make sure you report your item with the Southern lost property too. 


Report your item to other train companies

Some of the stations on our network are managed or served by other train companies.

Even if you know your item was lost on a Thameslink train, it could be found by another company's Lost Property service; so it’s a good idea to report your lost item to other train companies that manage stations along your route.


Greater Anglia

London North Eastern Railway

Transport for London

Customer details

Item details

If you have lost your mobile phone you will need to provide the IMEI number. If you don't know the IMEI number please contact your service provider.

Please provide details of the lost items including distinguishing features and also the exact location of loss (if known).