How to report lost property
To report a lost item please complete our lost property webform at the bottom of this page.
The more information you can give us, the more likely we are to find your item.
Please note consumable items such as food will be destroyed if found.
If you lost your item on a route that’s used by more than one Train Operating Company, we recommend you report your item to the other companies as well. Here are some useful links:
If you have found lost property onboard the train or at one of our stations, then please hand it in to a member of staff.
Once we have received your lost property form, our centre will do their best to find your item. If we find something that matches the description of your lost item, we’ll contact you using the contact details you provided on your form. If we haven’t been in touch after 14 days, unfortunately it’s likely that your item has not been found. Please check your junk mail folders in case we’ve emailed you.
Collecting your property
If we get in touch to let you know we have found your item, you can arrange to collect it from our lost property office at City Thameslink station. The office can be found towards the end of the platform by the escalators at the Ludgate end of City Thameslink station.
You can collect lost property anytime from 8.00am until 15.00pm Monday to Friday. A small fee will be payable when collecting your item; the fee depends on the item’s value. If a courier service is available to you, we will let you know when we contact you to advise we have your item. We do recommend you only visit the office if you have been contacted to say your item has been found.