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Passenger Panel

Have your say on how we can improve Thameslink services.

A platform for your views

We have some exciting plans for the future of our network and we want to know what you think.

Join our online Passenger Panel to take part in regular polls and surveys covering everything from timetable changes to improving on-board services and station facilities. 

Your feedback will help us to improve how we run our services.

How do I join?

You can register online by filling in our quick form.

We’ll ask for some basic details about you and how you travel with us. These details will help us to create a panel that’s representative of our passengers. It will also help to make sure you only receive relevant communications from us.

By registering your details, you are agreeing to receive email updates as a member of our Passenger Panel. We’ll only send these when new surveys, polls or forums are planned

To learn more about how we keep your personal details safe, read our privacy policy.

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Meet the Manager online 

Got a burning question about our services? Get a response in real time.

We’ll be hosting live online chats with our senior management team on a range of topics including the timetable, how we operate at stations and other aspects of our service. For passengers unable to attend our regular Meet the Manager sessions, this is a great opportunity to engage with the management team.

Check back soon for details on our next live chat.