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Enhanced compensation

We can sometimes offer enhanced compensation for season ticket holders who consistently experience delays of 30 minutes or more. This page explains how the scheme works and how to claim.

What is enhanced compensation?

The Delay Repay scheme compensates you for any journey delayed by 15 minutes or more.

If there are persistent delays on a route, season ticket holders are also sometimes entitled to enhanced compensation. 

Enhanced compensation is payable when you experience delays to your journey of 30 minutes or more on any 12 days in the same four-week ‘reporting period’. These periods are shown below. 

If you’re entitled to enhanced compensation, you can choose how you’d like to compensated:

  • 2 day-return journeys for anywhere on the entire network, valid for 12 months
  • National Rail vouchers to the value of a single journey between the stations covered by your season ticket

National Rail vouchers can be used for payment or part payment towards any National Rail ticket nationwide. Vouchers issued by Thameslink can be exchanged for cash at any Thameslink, Great Northern, Southern or Gatwick Express ticket office.

2016 - 2017 Reporting Periods:

Business Period Period Dates
Period 13 6 March to 31 March 2016
Period 1 1 April to 30 April 2016
Period2 1 May to 28 May 2016
Period3 29 May to 25 June 2016
Period 4 26 June to 23 July 2016
Period 5 24 July to 20 August 2016
Period 6 21 August to 17 September 2016
Period 7 18 September to 15 October 2016
Period 8 16 October to 12 November 2016
Period 9 13 November to 10 December 2016
Period 10 11 December 2016 to 7 January 2017
Period 11 8 January to 4 February 2017
Period 12 5 February to 4 March 2017
Period 13 5 March to 31 March 2017

How to claim compensation

Please download, print and post a claim form. 

We’ll need some details about your delayed journeys along with a copy of your season ticket and photocard or your Oyster statement.

Oyster and key smartcard season tickets

If your season ticket is on the key smartcard you should include your smartcard number on the claim form instead of a copy of your ticket.

If you have an Oyster season ticket, along with your Oyster statement, you must also include a receipt showing:

  • the date you bought your season ticket
  • the price you paid
  • the zones covered by your Oyster card

Download enhanced compensation claim form

All claims must be received within 28 days of the end of the reporting period when your delayed journeys occurred.

Posting your completed form

Please send your form to:

Govia Thameslink Railway
Unit 16
Coalfield Way
LE65 1JT

We’ll double check your details against our travel records and aim to process your claim within 20 working days.