The full range of repayment options available through the online
claim form is:
- Amazon account balance (you must have an Amazon account)
- Electronic bank transfer (BACS)
- E-voucher (you must have an online account with us)
- PayPal (you must have a PayPal account)
- Credit or debit card (we are currently unable to process MasterCard and AMEX
- National Rail vouchers
The online form is the most secure way for us to receive your payment
details. We can’t accept financial information by post, so the repayment
options are more limited.
We now offer compensation payment to your Amazon account. Select Amazon account balance in the repayment options and sign in to your account. To do so login and grant access using your amazon email address. You have the option to associate these details with your Thameslink account to speed up this process in future. Once your claim is processed we will reimburse your Delay Repay claim directly into your Amazon account balance.
National Rail vouchers can be used as payment (or part payment) towards
any National Rail ticket, including season tickets. You can also exchange
National Rail vouchers for cash at any Gatwick Express, Great Northern,
Southern or Thameslink ticket office, as long as they were issued by one of
these four train companies.
National Rail vouchers and E-vouchers are valid for 12 months.