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Last updated: 16:54


Got a question about buying eTickets? Find the answers here.

  • Angmering
  • Ashtead
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  • London Victoria (Gatwick Express gates – existing readers)
  • London Victoria (platforms 15-19)
  • Luton
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  • St Albans City
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Where barcode readers are not available, please present the ticket on your mobile device to a member of staff at the ticket barrier.

In most cases, you can. You will be issued with multiple barcodes for each person travelling. Like paper tickets, one eTicket per person travelling, per direction of travel (if a return ticket).

Tickets bought via an app cannot be bought for more than one person as the ticket is delivered to your specific mobile device and is non-transferable.

You can request a refund via your online account provided ticket is unused.

Yes, they can. You will still need to travel with your Railcard for the discount to be valid.

Print your ticket instead, and scan it on the barcode reader.

Just zoom in the barcode on the eTicket on your phone, and scan it on the barcode reader.

If etickets are available for the journey you wish to take, this payment option will be available when you come to purchase your ticket. In order to access your e-ticket, you will need an internet connection to either download it to a wallet app, or to access the attachment in your confirmation email.

When you buy an eTicket online you will receive it attached to one or more emails separate to the initial booking confirmation email, which acts as a receipt. The time taken to deliver the tickets by email is usually a few minutes. There will be one email for each journey booked, and within each email, one barcode per passenger, per direction of travel. The barcodes can either be kept on the phone or printed.

When you get to the station, scan your etickets on either a ticket reader at the gate, or with one of our colleagues at the station who will scan your ticket. Please have your ticket either printed out, or on your phone ready for inspection. Please also make sure that you can access your ticket throughout your journey, to allow our on-board colleagues to inspect your ticket.

Once you have bought your ticket, you can find it in the ‘my tickets’ section (or similar) of the app purchased through. Your ticket must be activated before travel. You do not need internet access to activate a ticket. Please have your ticket ready for inspection. You can either scan your ticket at the gate, or with one of our colleagues at the station.

Please also make sure that you can access your ticket throughout your journey, to allow our on-board colleagues to inspect your ticket.

You can still find your eTickets in your online account.

As with paper tickets, it is your responsibility to ensure you can present your ticket for inspection, in whichever form it is in. eTickets can be downloaded and printed before travel as a back-up to their smartphone. Customers who cannot show a valid barcode ticket will be treated the same as any other customer unable to provide a ticket.

Tickets bought through an app must be activated before travel and you will be treated as not having a valid ticket if the ticket presented is either not activated or has been activated only when the revenue inspector is in sight.

Most tickets, except for season tickets and rover tickets, are available as etickets. This includes Advance, Anytime, Off-Peak, Super Off-Peak, singles and returns. Return tickets are issued as two individual etickets, one for each direction.

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