Transparency in action
We’re working hard behind the scenes to track our performance, set new goals and make meaningful improvements. And we want to keep you informed and involved along the way. That’s why we publish connections.
Connections lets you hear directly from our top managers. You can see if we measured up to our customer service targets and our on-time performance goals. And we’ll also give you the latest on upcoming improvement works.
Get the latest edition
In this issue we bring you up to date on how we working to fully recover the timetable and deliver the service our passengers expect from us. We also cover how we are supporting and training our staff to better assist our customers.
Prefer a print copy? You can find them at many of our larger stations.