Passenger's charter

Our Passenger's Charter sets out our commitments to customers. You can find out about our performance targets and where to find information on our performance. It also tells you what standards you can expect from us and how we will compensate you if things go wrong.

You can also find out what help and tools we provide to help you plan your journey and give details on how you can contact us with your suggestions or concerns so we can improve our services.

Download our Passenger's Charter (pdf)

If you have any comments or feedback about the charter, please contact our customer services team.

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