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Accessible travel policy

What to expect if you’re a disabled passenger on Thameslink trains, and how we’re working to make our services as accessible as possible.

Making it easier to travel with us

Everyone should be able to travel on our trains.

At Thameslink we’re doing everything we can to make our trains, stations and facilities as accessible as possible.

Read all about how we’re helping older and disabled passengers in our customer guide.

You can also read our policies and practices for making your journey easier.

Accessible Travel Policy (PDF)

Making Rail Accessible (PDF)

Station Accessibility (PDF)

Fleet Accessibility (PDF)


Alternative formats

Accessible Travel Policy

Accessible Travel Policy Document (Large Print version - PDF)

Accessible Travel Policy Document (Easy Read version - PDF)

Accessible Travel Policy Document (Audio version - ZIP folder with MP3s)

Making Rail Accessible

Making Rail Accessible (Large Print version - PDF)

Making Rail Accessible (Easy Read version - PDF)

Making Rail Accessible (Audio version - ZIP folder with MP3s)

Fleet Accessibility

Fleet Accessibility (Large Print version - PDF)

You can ask for a braille version from our Assisted Travel team.