Help buying tickets online
Answers to common questions about buying Thameslink tickets online.
Logging into your account
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Resetting your password
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Planning your journey
'Missing fields' message
Date and time
Number of passengers
Travelling to London
If you want the flexibility of more than one central London stations, select ‘London Terminals’.
If you want to use buses, tubes, trams, DLR or other National Rail services in London, select ‘London Travelcard Zones 1-6’.
Choosing the right ticket
We’ll always show you:
- the best value ticket – preselected at the top of the list
- other single and return fares – starting with the cheaper ones
- more expensive tickets like First Class further down the list
Please note that not all fares are available on the key smartcard. If you are making an online purchase you should de-select the 'key smartcard fares' option to see the full range of fares available.
Can’t see all the ticket options?
Buying and collecting your tickets
At the station
Reviewing your order
Checking order details
Buying season tickets online
Selecting season tickets
Starting to use your season ticket
Renew your monthly or annual season ticket at least three days before you need to start using it.
If you’re using a key smartcard, you can start using your ticket within 2 hours of renewing it.
Buying a ticket on a key smartcard
Loading a ticket
To load a ticket on your smartcard, you’ll need to tap in at a station card reader. You can choose a loading date and station when buying your ticket, but the station must be outside the London Travelcard area.
Travelling today? You’ll need to wait 2 hours after buying your ticket before it is available to load.