If you have chosen to have your tickets delivered, tickets purchased by 16.00 will be processed and dispatched within 24 hours of booking using Royal Mail First Class post. Please allow five working days for delivery.
Please note we are unable to guarantee delivery of any unsigned for first class post, and would suggest using a ticket machine at the station as it’s quicker, easier and free of charge.
If your tickets haven't turned up after five working days, you should contact Customer Services. Call: 0345 026 4700.
If you've chosen to collect your tickets at the station, please enter your credit or debit card and booking reference from your confirmation email into a ticket vending machine. Your tickets will then be issued.
Trace your tickets
If you've not received your tickets and you used the Special Delivery option, you can trace your tickets with our fastrailticketing service. Just enter your online eight character booking reference number.
You'll then get a unique Royal Mail Track and Trace number. From there you can go straight to the Royal Mail site (there is no need to re-enter the tracking number) and the status of the delivery will be shown (including electronic proof of delivery where available)
Please note, we can't guarantee next day delivery with Signed For Delivery. If you need to be sure, then we recommend you use the Special Delivery Guaranteed option.
Special Delivery Guaranteed
Order your tickets by 16:00 and we will guarantee delivery the next working day*. It costs £6.00 (inclusive of VAT) and guarantees delivery before 13.00, and gives you insurance up to £500.00.
*Remote areas and Islands of Scotland will take longer to reach. Orders placed on Saturday or Sunday are despatched on Monday and delivered on Tuesday. Orders placed on a Bank Holiday are despatched on Tuesday and delivered on Wednesday.