Register or log in
If you don’t have an account already, the first step is to register. Just provide a few basic details to get started.
If you have used the Gatwick Express, Great Northern, Southern, or Thameslink sites to buy a ticket or make a Delay Repay claim you already have an account. If you have forgotten your password, select log in then click the ‘forgotten your password?’ link and we’ll help to create a new password.
Log in Register Reset your password
Your account details
Once you’ve logged in, you can find your account details in the top right hand corner of the screen under the words 'Welcome back'.
You can use your account to:
- Buy tickets on your laptop, tablet or mobile
- Find the best fares and discounts
- Renew your season ticket
- Check your booking history
- Claim refunds
- View the balance on any eVouchers
- Claim Delay Repay
- Manage your account details
- Manage your keyGo account (if you have signed up for one)
You can also sign up to get a Key Smartcard, a contactless card for season ticket, single journeys or pay-as-you-go travel.
Help buying tickets online