Left something behind on a Thameslink train or at one of our stations? Learn how to get your item back here in our FAQs.
First, fill out our online lost property form.
Once we receive this, our lost property team will do their best to find your item. If we find it, we’ll contact you to arrange its return. Please bear with us, as items can sometimes take 10 days to get to us.
Please keep in mind that some lost items are never found, and we’ll only get in touch with you if we do find your item. We also recommend completing online forms with other rail companies who operate from the stations you were travelling between.
As with all items, you’ll need to fill out our online lost property form.
When reporting a lost phone, we’ll need you to provide the IMEI number. This is because we have so many lost phones – IMEI numbers are the only effective way to match a phone with its owner.
If you don’t know your IMEI number, your network operator will be able to tell you.
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If you can't find the answer to your question then use our online form