Lost property
Left something behind on a Thameslink train or at one of our stations? Learn how to get your item back here in our FAQs.
I lost my mobile phone. How can I get it back?
As with all items, you’ll need to fill out our online lost property form.
When reporting a lost phone, we’ll need you to provide the IMEI number. This is because we have so many lost phones – IMEI numbers are the only effective way to match a phone with its owner.
If you don’t know your IMEI number, your network operator will be able to tell you.
I lost something on a train or at a station. What should I do?
First, fill out our online lost property form.
Once we have your form, our centre for lost property will do their best to find your item. If we find it, we’ll contact you to arrange its return. We’ll usually do this within two weeks.
Keep in mind that some lost items are never found. We’ll only get in touch with you if we do find your item.
My question isn't here...
If you can't find the answer to your question then use our online form