Flexi Season tickets

No. Smartcards are registered to one person and only the registered person should use that smartcard.

You can buy PlusBus day tickets on the days you want to use your Flexi ticket.

Holders of valid 16-17 Saver and Jobcentre Plus Travel Discount Cards, can be used to get a 50% discount.

No, flexi tickets can be used at any time weekdays or weekends.

Yes, so please bear this in mind when making your purchase to avoid any refund admin fees should you need to apply for a refund of unused passes. Please also note that the price of Flexi Seasons are based on Anytime fares and if you use a day pass during off-peak times you will not be entitled to any refund or rebate for travelling at an off-peak time.

You can purchase tickets with a start date up to 30 days in advance of the purchase date on our websites. If you purchase your ticket from a Ticket Office different time frames apply, please visit National Rail for further information. If you are unsure of your travel plans it might be better to make the purchase nearer to when you intend to travel to avoid any refund admin fees if your plans change.

Where the £2 child fare is available, you can take up to 4 accompanied children with you for £2 each. But in just the same way as season tickets, the time restrictions on the use of the £2 fare will apply.

Yes. Please visit our Delay Repay pages for more information about Delay Repay

No, it's 04:30 - 04:29

They are removed and cannot be refunded.

If you are currently using KeyGo and you want to take advantage of a Flexi Season ticket, you will need to get a second Key smartcard. This will give you the choice to use KeyGo or a Flexi Season ticket pass for your journey and ensure you are charged the correct fare.

If your flexi seasons do not have the same origins and destinations, then you can hold more than one on your key smartcard at the same time. However, if your flexi seasons have either the same origin or destination, we recommend you obtain an additional smart card to purchase your additional flexi season.

You can order another key smartcard here. Please note you will need to use a different email address than the one you use for your existing key smartcard.

Tickets will be available in our ticket booking engines from 21st June 2021.

Please note we only retail Flexi tickets wholly within our Key zone area. Flexi tickets are available for purchasing and travelling on:

• Point to point National Rail journeys (one station to another station) that are wholly outside the London Zones 1-6 area
• Point to point National Rail journeys (one station to another station) that start outside the London Zones 1-6 area, to stations within the London Zones 1-6 area; which includes journeys on London Overground or TfL Rail services

They are not available for customers who want to use:

• Travelcard tickets
• Point to point (one station to another station) journeys wholly within the London Zones 1-6 area
• Any journey using London Underground services – please note, many journeys involving travel that crosses London have London Underground validity, unfortunately Flexi is not available for these journeys.

Please remember for journeys wholly within London Zones 1-6, Pay As You Go fares offer an alternative way to pay for your travel, using an Oyster card, a contactless card or mobile device.

Daily (Peak and Off-Peak caps) and Weekly (Monday to Sunday cap only available for customers using a contactless card or mobile device), Pay As You Go cap prices will apply.

We offer a range of ticket types and the most suitable option will depend on your unique circumstances. To view the different ticket types we offer please click here. If you are specifically looking for a season ticket, you may find our Season Ticket Calculator useful. Alternatively visit one of our Ticket Offices where our staff will be happy to help you choose the most appropriate ticket for your needs.

Once you've bought your ticket you need to collect it either using our app, or by tapping in at a gate or validator. Please note if you tap in at a gate or validator this will also activate a pass.

Once you know you will be travelling that day, a pass needs to be activated before boarding a train.

If you board a train without activating a pass you will be travelling without a valid ticket and may be liable for a Penalty Fare or Prosecution, as per the normal Penalty Fare rules.

To activate a pass you can use our mobile app, or by tapping in at a gate or validator at your departing station.

Once the pass is activated it can be used an unlimited number of times between the two destinations until 04:29 the following morning.

Once a pass has been activated it cannot be put back in a non active state to be used again another day - so you should only activate a pass if you are definitely going to be travelling that day.

If you purchase your ticket at a Ticket Office the collection will be done by the member of staff, so you will just need to activate a pass on the days you intend to travel. If you purchase your ticket online, you will need to collect your ticket either using our app, or at a validator or gateline at the station. Please note, if you collect at a validator or gateline at the station this will activate a pass at the same time.

This can be done using our app, or at a validator or gateline at the station. If you bought your ticket from a Ticket Office your ticket will be ready to use immediately. If you bought your ticket online the ticket will be ready to activate a pass on our app after 15 minutes, or after two hours if you use a validator or gateline at the station. It's preferable that you activate your pass while you are at the station when you are confident you will be travelling that day - as once a pass has been activated, it cannot be undone.

Yes. If you board a train without activating a pass you will be travelling without a valid ticket and may be liable for a Penalty Fare or Prosecution, as per the normal Penalty Fare rules.

To use the app to activate a pass, please ensure your phone has NFC (Near Field Communication) functionality turned on and has latest software version installed. Please see the following tables for your reference.

iOS Version Support

We will support the last 4 versions of iOS, at present, this covers;

Name	Version number	Release date
iOS 11	11.0 - 11.4	June 2017
iOS 12	12.0 - 12.4	June 2018
iOS 13	13.0 - 13.7	June 2019
iOS 14	14.0+	June 2020

Android Operating System Version Support

Name	Version number	Release date
Oreo	8.0 - 8.1	August 2017
Pie	9	August 2018
Android 10	10	September 2019
Android 11	11	September 2020

 

No. If you don't intend to use your remaining passes you can apply for a refund, and then purchase a new Flexi ticket for the different journey.

Passes can be activated on our mobile app, or at gates and validators at stations. If you have an issue using one of these methods, please try the other method, or speak to a member of station staff. A pass must be activated before you board a train.

If you board a train without activating a pass you will be travelling without a valid ticket and may be liable for a Penalty Fare or Prosecution, as per the normal Penalty Fare rules.

The best way to do this is by logging into your account to request this yourself. Log in to your account to cancel and replace your existing Smartcard. You can also report the loss or theft of a Key Smartcard by calling our team to arrange a replacement:

03451 27 29 20 (for Southern Website issued Smartcards)

03450 26 47 00 (for Thameslink or Great Northern Website issued Smartcards)

You can apply for up to two replacement Smartcards free of charge; further requests may incur a fee.

You will receive your replacement smartcard with any unused day passes for you to use within the original validity 28-day period. If you are close to the end of the validity period and think you might not have time to use the passes, you may want to apply for a refund.

If the lost/stolen season ticket or Smartcard was not purchased from a Great Northern, Southern or Thameslink website or ticket office you must contact the original retailer.

Please note our Ticket Offices cannot issue replacement smartcards.

You should only activate a pass when you know you are definitely going to be travelling. Once a pass has been activated it cannot be unactivated, and will not be eligible for a refund. If you activate a pass on your mobile, you will need to confirm twice to give you the opportunity to change your mind. We recommend everyone checks the latest travel news before setting out to travel.

If you board a train without activating a pass you will be travelling without a valid ticket and may be liable for a Penalty Fare or Prosecution, as per the normal Penalty Fare rules.

For all the information you need about refunding your Flexi Season ticket, please visit our refunds page.