Ely

Address

Ely station
Station Road
Ely
CB7 4BS

Open now

Please allow plenty of time for making train connections at Ely due to the walking distance between platforms when using the subway.

General information

Station Operator: LE
Station Code: ELY

Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Penalty Fares: Applicable Operators:
Ticket Office Note: Located in the main entrance hall.

Passenger services

Lost Property Contact Available	No
Website: https://www.greateranglia.co.uk/lost-property
Ticket Gate	Yes
DepartureScreens, Announcements,
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Left Luggage Contact Available	No
Customer Help Points	Yes
Customer Help Points Note: On each platform

Station facilities

Atm Machine	No
Atm Machine Note: Nearest ATM is at Tesco which is across the car park
Baby Change	Yes
Baby Change Note: Female toilets
Bureau De Change	No
Post Box	Yes
Post Box Note: Post box is located on Platform 1
Seated Area	Yes
First Class Lounge	No

Shops	Yes
Shops Note: Newsagent on platform 1. Large Tesco supermarket next door to the main car park
Showers	No
Station Buffet	Yes
Telephones	No
Toilets	Yes
Toilets Note: Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
Tourist Information Office	No
Tourist Information Office Note: Ely town centre
Trolleys	Yes
WebKiosk	No
WiFi	Yes
Waiting Room	No
Waiting Room Note: There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 143

Car Parking Contact Available	No
Phone number: Website: http://www.ncp.co.uk

Cycling

Cycle Storage Availability	Yes
Storage Sheltered: Yes Storage Spaces: 330 Storage Type: Compounds,Stands Storage Location: In station car park

Cycle Storage Availability

Storage Sheltered: Yes
Storage Spaces: 330
Storage Type: Compounds,Stands
Storage Location:

In station car park

Cycle Storage CCTV	No

Other transport

Metro	No
Bus Service	No

Accessibility

Accessible Booking Office Counter	No
Accessible Public Telephones	No
Accessible Toilets	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	Yes
Step Free Access Note: This station has step free access to all platforms via a ramped subway. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

Accessible Taxis	Yes
Accessible Taxis Note: Details of nearest taxis are shown on station information poster
Accessible Ticket Machines	Yes
Impaired Mobility Set Down	No
Staff Help Available	Yes
Mon: 5:15 AM to 1:00 AM Tue: 5:15 AM to 1:00 AM Wed: 5:15 AM to 1:00 AM Thu: 5:15 AM to 1:00 AM Fri: 5:15 AM to 1:00 AM Sat: 5:15 AM to 1:00 AM Sun: 8:00 AM to 1:00 AM
Staff Help Available Note: Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Departures

Arrivals

No timetables.