What happens next?
You will receive an email confirming your contact with us. Our team typically responds within five working days.
During very busy periods, it may take up to 20 working days to receive a response.
Service updates
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Travel updates Latest travel information and updates
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Timetables Find Thameslink timetables by station and download train times
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Planned engineering work Details of planned engineering work on our network
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Live map Real-time service status and route display
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Alternative route maps Alternative train, bus and tube maps
Temporary planned service changes
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Brighton Mainline closure Engineering work between East Croydon and Gatwick Airport on Sunday 13 July
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Cambridge closures Network Rail is constructing a brand-new station at Cambridge South. For details, you'll be redirected to the Great Northern website
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Sutton lift renewal project Network Rail is replacing lifts at Sutton station. There will be no lift access to or from the platforms from Monday 16 June until late-September.
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East Coast Digital Programme We’re upgrading and modernising the signalling on some of our routes as part of the East Coast Digital Programme. To find out more, you’ll be taken to the Great Northern website
Onboard travel
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Bikes & scooters Storage of bikes and scooters on board
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Wi-Fi on board Keeping you connected
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Baby on board Priority seating for new and expectant parents
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Find a quieter train Want to have the best chance of getting a seat?
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Luggage Guidelines and support for carrying luggage on board
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Travelling with pets Policies for travelling with pets
Station information
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Car parking Parking availability and information across our stations
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All stations (A-Z) Facilities, addresses, maps and more, for all stations
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Getting to the station Find out about taxis, buses and how to get to the station
Airport travel
Tickets
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Advance tickets Discounted tickets booked ahead of travel
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Off-Peak Reduced fares during off-peak hours
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Super Off-Peak Reduced fares during off-peak weekdays
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Anytime Tickets valid for travel at any time
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Child tickets Child fares and discounts for young people
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Flexi Season Flexible season ticket options for part-time commuters
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Season tickets Discounted long-term tickets for regular commuters
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Carnet tickets Buy a book of pre-paid single tickets
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First Class Enhance your journey with First Class
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Bus links Combined train, bus and tram tickets
Smart travel
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The Key Smartcard The smarter alternative to paper tickets
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Pay as you go Keygo, Contactless and Oyster cards
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Mobile app Travel smarter with the best fares and real-time train updates
Your tickets and account details
Popular destinations
Inspire me
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Artful journeys Step into the scenes of your favourite film and TV series with set-jetting locations on the Thameslink network.
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A day out in Bedford Art, history, and riverside charm by train
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Great family day out at the RAF Museum The Royal Air Force (RAF) Museum London offers a fun, entertaining and educational day out for the whole family.
Discounts & offers
Accessibility
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Book assistance Our online form for booking assistance for your journey
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Assisted travel Assistance for those with access needs
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Priority seat card A card for those who require priority seating
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Support whilst you're travelling Information and guidance on accessing our trains
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Wheelchairs & mobility scooters Guidelines for wheelchairs and mobility scooters
Help & support
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Contact us Need help? Find out how to get in touch
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Delay Repay Compensation for unexpected delays and cancellations
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Refunds & amendments How to refund and change your ticket
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Penalty fares Information on penalty fares and prosecutions
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Failed to carry Submit proof of your ticket or railcard
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Lost property Lost property services, collection and enquires
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First Class claim form First class claim form for reimbursement