Indicator |
Score % |
Overall satisfaction with your journey |
73 |
STATION FACILITIES |
Overall satisfaction with the station |
80 |
Ticket buying facilities |
66 |
Provision of information about train times/platforms |
75 |
The upkeep/repair of the station buildings/platforms |
77 |
Cleanliness |
78 |
The facilities and services |
51 |
The attitudes and helpfulness of the staff |
74 |
Connections with other forms of public transport |
80 |
Facilities for car parking |
43 |
Overall environment |
76 |
Your personal security whilst using the station |
74 |
The availability of staff |
63 |
The provision of shelter facilities |
74 |
Availability of seating |
48 |
How request to station staff was handled |
87 |
The choice of shops/eating/drinking facilities available |
43 |
TRAIN FACILITIES |
Overall satisfaction with the train |
72 |
The frequency of the trains on that route |
64 |
Punctuality/reliability (i.e. the train arriving/departing on time) |
56 |
The length of time the journey was scheduled to take (speed) |
73 |
Connections with other train services |
69 |
The value for money of the price of your ticket |
37 |
Upkeep and repair of the train |
67 |
The provision of information during the journey |
51 |
The helpfulness and attitude of staff on train |
30 |
The space for luggage |
47 |
The toilet facilities |
42 |
Sufficient room for all passengers to sit/stand |
61 |
The comfort of the seating area |
58 |
The ease of being able to get on and off |
75 |
Your personal security on board |
70 |
The cleanliness of the inside |
74 |
The cleanliness of the outside |
69 |
The availability of staff |
13 |
How well train company deals with delays |
23 |