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Support whilst you're travelling

Get our free Travel Support Card to make it easier to ask for travel help from our Thameslink staff.

Travel Support Card

Do you need assisted travel to get from A to B, but find it hard to ask for help? Then a Travel Support Card might be right for you. It's free for anyone who finds it difficult to ask for help when travelling on our trains.

You can enter the following information on the card:

  • Your journey details
  • Who to contact in an emergency
  • Anything else you need help with

Simply show Your Travel Support Card to us at the station or on the train, and we’ll give you the support you need. 

For instance, we could help you get the right ticket, find the right train or platform, or help you to your seat. 

And if there’s an emergency we’ll know exactly who we have to contact.

Who may find the card useful?

The Travel Support Card may be useful for people with:

  • Memory loss
  • Impaired hearing
  • Learning difficulties
  • Limited or no English
  • Problems communicating

You can download a Travel Support Card below. Or, you can contact Customer Services and we’ll send you one by post.

Download a Travel Support Card

Communication guide

If it could help you, our station staff can use a pictorial communication guide. The guide has pictures of several different key aspects of travel that passengers might ask about. It can be very useful for passengers who have:

  • impaired hearing
  • limited or no English
  • problems communicating 

The guide is used at our ticket offices and many ticket barriers too. It can also be downloaded from our website if you want to take one with you or if you think it would be useful to a passenger you know.

Download our Communication Guide

We have worked with many organisations offering travel training and have created these aids to help with individual journeys. If you would like more information about assisted travel please contact customer services