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Last updated: 04:24

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Support whilst you're travelling

Get our free support card to make it easier to ask for travel help from our Thameslink staff.

Travel Support Card

The Travel Support Card is a free card for anyone who finds it hard to ask for help when travelling on our trains.

You can enter the following information on the card:

  • Your journey details
  • Who to contact in an emergency
  • Anything else you need help with

Simply show the card to us at the station or on the train and we’ll give you the support you need. 

For instance, we could help you get the right ticket, find the right train or platform, or help you to your seat. 

And if there’s an emergency we’ll know exactly who we have to contact.

Who may find the card useful

The card may be useful for people with:

  • Memory loss
  • Impaired hearing
  • Learning difficulties
  • Limited or no English
  • Problems communicating

You can download a card below. Or, you can contact Customer Services and we’ll send you one by post. 

Download a Travel Support Card (pdf)