Travel Support Card
The Travel Support Card is a free card for anyone who finds it hard to ask for help when travelling on our trains.
You can enter the following information on the card:
- Your journey details
- Who to contact in an emergency
- Anything else you need help with
Simply show the card to us at the station or on the train and we’ll give you the support you need.
For instance, we could help you get the right ticket, find the right train or platform, or help you to your seat.
And if there’s an emergency we’ll know exactly who we have to contact.
Who may find the card useful
The card may be useful for people with:
- Memory loss
- Impaired hearing
- Learning difficulties
- Limited or no English
- Problems communicating
You can download a card below. Or, you can contact Customer Services and we’ll send you one by post.
If it could help you, our station staff can use a pictorial communication guide. The guide has pictures of several different key aspects of travel that passengers might ask about. It can be very useful for passengers who have:
- impaired hearing
- limited or no English
- problems communicating
The guide is used at our ticket offices and many ticket barriers too. It can also be downloaded from our website if you want to take one with you or if you think it would be useful to a passenger you know.
We have worked with many organisations offering travel training and have created these aids to help with individual journeys. If you would like more information or help please contact customer services