Wheelchairs and mobility scooters on our trains
A new guide has been produced to give you the correct information for how to be safe when using stations and travelling on trains in your wheelchair.
On our trains
You can bring a manual or electric wheelchair or a mobility scooter onto any of our trains.
We have ramps to help you on and off the train at all of our step-free stations and on most of our trains.
All of our trains have spaces for you in carriages that are clearly marked on the outside of the train. Wheelchair spaces are available within standard class accommodation only.
Some of our trains also have accessible toilets.
It’s a good idea to let us know in advance when you’re travelling with us so we can arrange help. You can also ask for help after you arrive by speaking to any of our station staff.
Size and weight limits
For safety reasons, we have some restrictions on the size and weight of wheelchairs and mobility scooters that we can carry. Larger wheelchairs or mobility scooters may not fit safely onto our ramps or into the accessible spaces on our trains.
The limits are:
- Width: 700mm
- Length, including footplates: 1200mm
- Weight, including your weight: 300kg (or just over 47 stone)
Let us know we can improve
We’re always looking to improve our service for those who need extra help. So we’d love to hear how your Thameslink journey went.