Wheelchairs and mobility scooters on our trains
We want to make sure all our passengers can travel safely on our trains. That's why we've created a wheelchair and scooter guide, which features the correct information for how to be safe when using stations and travelling on trains in your wheelchair.
Packed with advice and tips, it takes you through every step of your journey and answers some of the most frequently asked questions about accessibility for wheelchairs and mobility scooters on our trains.
Wheelchairs on our trains
You can bring a manual or electric wheelchair or a mobility scooter onto any of our trains. Here's how our trains have been made accessible.
- We have ramps to help you on and off the train at all of our step-free stations and on most of our trains
- All of our trains have spaces for you in carriages that are clearly marked on the outside of the train. Wheelchair spaces are available within standard class accommodation only
- Some of our trains also have accessible toilets
It’s a good idea to let us know in advance when you’re travelling with us so we can arrange any assistance you may require. You can also ask for help after you arrive by speaking to any of our station staff.
Size and weight limits
For safety reasons, we have some restrictions on the size and weight of wheelchairs and mobility scooters that we can carry on our trains. This is because larger wheelchairs or mobility scooters may not fit safely onto our ramps or into the accessible spaces on our trains.
The limits are:
- Width: 700mm
- Length, including footplates: 1200mm
- Weight, including your weight: 300kg (or just over 47 stone)
Let us know we can improve
We’re always looking to improve our service for those who need extra help. Whether you regularly use your mobility scooter on our trains, or you have any thoughts on how we can enhance accessibility features, we’d love to hear from you.