Facilities on our trains

We want everyone to be able to travel on our trains, and we’re doing everything we can to make our service accessible.

Most of our trains have:

• wheelchair spaces
• priority seats
• visual and audio announcements
• warning beepers on doors

Some of our trains also have accessible toilets.

Assistance dogs are welcome on all of our services.

Let us know if you need help getting onto the train or to your seat or wheelchair space.

Book assisted travel

Wheelchair spaces

All of our trains have wheelchair spaces on some carriages, which are clearly marked on the outside of the train. Wheelchair spaces are available within standard class accommodation only.

You can also use these spaces if you have a mobility scooter.

Find out more about using wheelchairs and mobility scooters on our trains.

Priority seats

We have priority seats for anyone who finds it hard to stand up on busy trains.

You can get a free priority card if, for instance, you’re disabled, elderly or pregnant. You can show the card to other passengers to ask for a seat.

Find out more about applying for a priority card.

Visual and audio announcements

Most of our trains have automated visual and audio announcement systems. These will let you know:

• the main stops and the destination of the train
• the name of the next station
• the name of the station when you arrive

We’ll also tell you if there is a short platform at the next station or a wide gap between the train and the platform.  

Our doors also have beepers to alert you when they’re opening and closing.

On some of our older trains the driver or conductor will make the announcements about the stations over the speakers.

Travel Support Card

Our free Travel Support Card is available for anyone who finds it hard to ask for help when travelling on our trains, for example, those with impaired hearing or memory loss. 

Simply show the card to us at the station or on the train and we’ll give you the help you need. Learn more about our support card.

Let us know we can improve

We’d love to hear from you after you’ve travelled to see how it went.

Tell us how we can improve.