How we can help
We want everybody to get the most out of travelling by train.
If you need a hand getting around, we can help you with:
- moving around the station
- climbing up and down any stairs
- getting on and off the train
- carrying your luggage
- changing onto another train
- getting a bus or taxi from the station
It’s a good idea to book assistance in advance whenever you can. That way we can make sure someone is there to help you when you travel.
Accessibility at our stations
Many of our stations have:
- step-free access
- platform-to-train ramps
- customer service staff
- car parking spaces for blue badge holders
- help points
- induction loops
- accessible toilets
- station wheelchairs
Station wheelchairs are there to help passengers get to the train, but can’t be used on the train for your journey.
Ramps are available at all of our stations with step-free access. If your station doesn’t have step-free access, we can book a taxi to your nearest accessible station, at no extra cost.
What to do when you get to the station
Someone will be there to meet you at the station if you’ve booked assistance in advance. If you haven’t had the chance to book, let our staff know what you need, and they’ll do the best they can to help. There may be a delay if you haven’t booked help beforehand, so try to allow extra time for your journey. If nobody is around, contact us using the help point or give Customer Services a call.
Let us know we can improve
We’d love to hear from you after you’ve travelled to see how it went.