Yes, we can help you fill in the form and then send it to you to sign.

Call us on 0800 058 2844 if you need help.

Yes, we can send you a large print form or we can talk you through the form over the phone.

Call us on 0800 058 2844 if you need help.

You won’t. They might show you their card, if they have one. They may still need the seat, even if they don’t have a card.

If they don’t give up their seat then try showing your card to someone in another priority seat.

The card will last for four years, unless you’re pregnant, have a temporary disability or are travelling with a young child.

• If you are pregnant: the card is valid till two weeks after your due date
• If you have a temporary disability: the card is valid till two weeks after the expected recovery date
• If you are travelling with a child under three: the card is valid till the child’s third birthday

First show your card to everyone in the priority seats in your carriage.

If nobody offers you a seat you can try showing your card to passengers in the other seats.

If there’s a conductor on board they may be able to help you find a seat on the train.

Report it to the police and let us know as soon as possible.

We’ll send you a free replacement once we have confirmation of the theft from the police.

You can call us on 0800 058 2844 or use the textphone number 0800 138 1018.