We are very sorry that our service on Great Northern has been below the level you rightly expect. There have been too many cancellations particularly on Saturdays.
We have a great team of around 1,000 qualified drivers on Thameslink and Great Northern. To improve the situation, we are:
- Further reducing our training plans until more of our circa 50 trainee drivers have qualified
- Supporting our colleagues to operate the full train service
- Postponing non-essential activities until the Autumn
Our new £240m fleet of Class 717 trains will now operate seven days a week and will be fully introduced by the Autumn.
We pledge not to leave anyone stranded and to keep you informed during disruption.
Additional staff will be at key locations to support you on Saturdays. You can claim delay repay compensation if your journey is delayed for 15 minutes or more.
Please check your journey in journey planners such as www.nationalrail.co.uk.