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Train crew availability

“We’re very sorry we’ve had to cancel some services on Great Northern today due to a lack of train crew. We know this isn’t good enough and we apologise if this has had an impact on your journey and plans.

“At present we are seeing high levels of sickness among colleagues, which we can usually cover by asking other drivers to volunteer for overtime. While we’ll always do our best to find alternative options, unfortunately today we saw very low take-up of overtime. This has led to us having to take the difficult decision to cancel some services.

“I will be looking into how we can improve as a priority and apologise again to our customers who have not received the service they should expect today.”

Tom Moran
Managing Director
Great Northern & Thameslink