|Station Operator: WM|
|Station Code: WVH|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Applicable Operators: West Midlands Trains
Ticket Office Note:
Ticket machines can be found on the main concourse.
|Lost Property Contact Available||Yes|
Website: Go to website
DepartureScreens, Announcements, ArrivalScreens,
The Customer Information Lounge is located in the middle of platform 1 and is manned 24 hours a day. Customer Relations: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
|Left Luggage Contact Available||No|
|Customer Help Points||Yes|
|Bureau De Change||No|
|First Class Lounge||No|
First Class Lounge Note:
Station Buffet Note:
Refreshment facilities available across the station.
|Telephones (Cards & Coins)||Yes|
The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key.
|Tourist Information Office||No|
Name: Multi storey
Operator: SABA UK
Annual Charge: £1200.00
Daily Charge: £12.00
Monthly Charge: £132.00
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £374.00
Weekly Charge: N/A
|Car Parking Contact Available||No|
Website: Go to website
|Cycle Storage Availability||Yes|
Cycle facilities are currently located at the front of the station adjacent to the multi-storey car park whilst redevelopment works are carried out at the station.
|Cycle Storage CCTV||Yes|
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
passenger operated lifts to platforms
|Accessible Ticket Machines||No|
|Impaired Mobility Set Down||Yes|
|Staff Help Available||Yes|
|Mon - Fri: Twenty Four Hours
Mon - Sun: Twenty Four Hours
Sat: Twenty Four Hours
Sun: Twenty Four Hours
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.