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  Important Information regarding step-free Access

  
  

  Due to station improvement works, step-free access at Twickenham is only available via staff assisted stair climbers.

  
  

  For full step-free access, customers are advised to travel to Whitton.

  
  

  Please note that there will be no step-free access to Platforms 4 and 5 (fast trains to London and services to Reading) during special events at Twickenham until December 2017.

  
  

  
  

  Station Improvement Work

  
  

  From Summer 2017, a new development of 115 homes at Twickenham is being put into place. As part of the plans, a new station is being built around a brand new public plaza. The plaza will include shops and create a modern gateway to Twickenham. You can see the plans on twickenhamforward.com.

  
  

  From the end of August 2017, there is a new station entrance and temporary ticket office from the side of Platform 3.

  
  

  At the temporary station:

  • Train services will continue to operate as planned.
  • You are able to access ticket machines.
  • Staff will be able to assist you between 0840 and 2020 Monday to Saturday and from 0740 until 1910 on Sundays.
  • There are  replacement cycle parking facilities.
  • There is one Blue Badge holders bay, one 'Kiss and Ride' bayand two taxi pick up and drop off bays adjacent to the new station entrance.
  • The new station is expected to open in Spring 2019 and the project is due to be completed by the end of 2020. It will have lifts to the platforms, a significantly larger ticket office and more cycle parking spaces, as well as a pedestrian walkway to Moormead.