The Lakes (Warks)

Information to plan your onward journey is available in a printable format here

Public telephones are not accessible

Access to platforms via ramps from road overbridge on both sides - ramps are 40m long. Step free access between platforms via ramps and road - 120m. Platforms are only 1 carriage long. Gate to platform 2 ramp available.

Accessible taxis are not available

This station is unstaffed. All of our trains have ramps on board that our conductors are trained to use.

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.